AstroVedha Refund & Cancellation Policy

Effective Date: August 29, 2026
Entity: AstroVedha Technologies Private Limited

1. Overview & Fair Trade Philosophy

AstroVedha delivers profound astrological precision, consecrated spiritual products, and expert guidance. Because our offerings are sold as one-time report purchases, lifetime access passes, physical consecrated items, and expert consultation time, our refund policies are clear, transparent, and fair.

2. One-Time Lifetime Access Pass (₹12,999)

1. Lifetime Ownership: The ₹12,999 Lifetime Sovereign Pass is a single, non-recurring one-time purchase granting permanent lifetime access.
2. Satisfaction Guarantee Window: Eligible for a 100% full refund if requested within 48 hours of initial purchase, provided fewer than 2 comprehensive Life Dossier PDF reports have been generated and downloaded.
3. Consumption Policy: Once full custom reports have been downloaded and consumed, the purchase is non-refundable.

3. Single Standalone Digital Reports (Kundli Life Dossiers)

• Instant Digital Delivery: Single-purchase standalone PDF reports (e.g. 30+ Page Life Dossier, Kundli Milan Deep Report) are computationally generated in real-time based on your custom birth coordinates.
• Non-Refundable Policy: Once a customized PDF report has been downloaded or generated, it is considered consumed and is non-refundable.
• Calculation Error Exception: If an algorithmic failure or calculation discrepancy occurs due to a verified platform bug, our technical team will regenerate the corrected report free of charge, or issue a full refund upon verification.

4. Consecrated Spiritual Merchandise (Gemstones, Rudraksha, Yantras)

1. 7-Day Return Window: Unopened physical products (Certified Gemstones, 5-Mukhi Rudraksha, Consecrated Sri Yantras, Puja Kits) can be returned within 7 calendar days of delivery.
2. Conditions for Return:
3. The merchandise must be unused, in its original authentic tamper-evident packaging with laboratory authentication certificates intact.
4. Consecrated items whose sacred wax/tamper seal has been broken or altered cannot be accepted for return due to Vedic sanctity protocols.
5. Damaged in Transit: If your item arrives damaged, notify support@astrovedha.in within 48 hours with photographic evidence for an immediate replacement or full refund.

5. Digital Software Services

1. Rescheduling: You may reschedule your consultation at no additional charge up to 4 hours prior to the scheduled appointment time.
2. Cancellation with Full Refund: Cancellations made at least 12 hours in advance of the scheduled session are eligible for a 100% refund.
3. Late Cancellations & No-Shows: Cancellations made under 4 hours, or failure to join the call within 10 minutes of start time, are non-refundable as the Astrologer’s dedicated time was reserved.
4. Astrologer Unavailability: If a verified Astrologer is unable to attend due to an emergency, you will receive an immediate option for a priority reschedule or a 100% full refund.

6. How to Request a Refund

To request a refund, submit a ticket via our Help Center or email billing@astrovedha.in with: - Order ID / Transaction ID - Registered Account Email - Reason for Refund Request

Refund processing time: Approved refunds are credited back to the original payment method (Bank Account, UPI, Credit/Debit Card) within 5 to 7 business days.